Shipping/ Return Policy
Priority Shipping is 3-4 business days depending on your location. Express Orders will ship immediately after the Processing Time. Processing time is 3 - 4 Business Days due to COVID-19 . Customers who orders through any financing option and wants to cancel will be charged a $50 restocking fee.
Packages will ship either USPS or UPS. NIkki Smith Hair Collection is not responsible for lost or stolen packages.
All Hair orders require signature confirmation. Customers who cancel orders within 24hrs before processing is completed will be charged a $50 restocking fee. Please check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Please ensure you enter the correct email at checkout so that you can receive shipping updates on your order and know when your package is being delivered.
All sales are FINAL and there are no refunds allowed on any grounds
Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.
Customers are advised to complete all return requests within 7 days of receipt in order to qualify for a store credit. Any return request not received within the specific time frame will be disqualified, The product must be sent back in the original packaging condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way(Original ties must remain in tact as it was received by the customer). Send your return item(s) to Nikki Smith Hair Collection and including your first name, last name,phone number, the reason for the return and original receipt to:
Nikki Smith Hair Collection
38807 Harper Avenue ,
Clinton Twp, Mi 48036
PAYMENTS & ORDERING
Our preferred method of payment is PayPal. PayPal is one of the best, safest and secure ways to make an online payment. We accept the following payment type for your protection and ours: Paypal, Visa, MasterCard and American Express. We do not have access to share your credit card information with anyone. Your information is secured via Paypal. Use Paypal once you reach the checkout page and select the PayPal option, and click the "CONFIRM ORDER BUTTON", you will be redirected to PayPal where you will be able to complete the checkout process. Simply follow one of the options to pay with your credit or debit card.
All SALES ARE FINAL DUE TO COVID-19.