Shipping/ Return Policy

 

 

1. How long is processing, shipping, and handling?

Please allow 2–3 business days for processing before your order is shipped. Processing takes place Monday through Friday. Orders placed on Friday will begin processing on the next business day, which is Monday.

Shipping

Note that purchases over $200 must be verified with proper physical photos of the customer’s ID as well as the card used for purchase before we can process the shipment. Once verified, orders will be shipped out . No exceptions.

 

Insurance:

We offer Route Shipping Protection to cover lost or stolen packages. Please do not remove this option at checkout—without it, your order will not be covered in the event of loss or theft. Once your package has been shipped, we are not responsible for any delivery issues. If a claim is filed through Route, please note that it may take up to 30 days to process once sufficient proof of non-delivery is provided.

2. When will my tracking number start to update?

 

After receiving a tracking email, Shipping Activity will become available after 24hrs. Your Tracking Number will come to your email. Please check your spam folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at 1-833-904-1267

 

 

3. Can I make changes to my order?

 

To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.

 

4. May I return my order?

 

Yes, we are pleased to offer a return policy on unopened hair extensions within SEVEN (7) DAYS within you receiving your order. We issue refunds as a store credit no cash will be refunded. Please contact customer service before returning any package so we can give you the correct address to send your items to.

 

5. Hair extensions must be shipped back unopened in the original packaging and the packaging must not be defected in any way or a return will not be issued. 

 

6. You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Nikki Smith Hair Collection will not be responsible for lost returns. We recommend that you USPS to send your return.

7. Orders processed and canceled through Sezzle or quad pay will be charged a $35 restocking fee.

PAYMENTS & ORDERING

Our preferred method of payment is PayPal. PayPal is one of the best, safest and secure ways to make an online payment. We accept the following payment type for your protection and ours: Paypal, Visa, MasterCard and American Express. We do not have access to share your credit card information with anyone. Your information is secured via Paypal. Use Paypal once you reach the checkout page and select the PayPal option, and click the "CONFIRM ORDER BUTTON", you will be redirected to PayPal where you will be able to complete the checkout process. Simply follow one of the options to pay with your credit or debit card.

 

Frequently asked questions
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Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.