Hair Extensions FAQ | Nikki Smith Hair Collection – Nikki Smith Hair Collection Skip to content

FAQ

Have a question before you shop? We’ve gathered the answers our customers ask most. If you don’t see what you’re looking for, our team is always just a message away β€” call or text us at 1-833-904-1267.

What kind of hair do you sell?

Every bundle, closure, frontal, and wig in our collection is made from 100% premium human hair, sourced for its natural luster, strength, and longevity. Our hair is soft, full, and made to give you that flawless, head-turning finish wear after wear.

How many bundles do I need for a full install?

For most lengths up to 18β€³, two to three bundles will give you a full, natural look. For 20β€³ and longer, we recommend three to four bundles to keep your style lush from root to tip. Adding a matching closure or frontal completes the install beautifully.

Can I color, bleach, or heat-style my extensions?

Yes! Because our hair is 100% human, it can be colored, lightened, and heat-styled just like your natural hair. We always recommend having color services done by a licensed professional, and using a heat protectant with hot tools set between 350Β°F and 390Β°F to keep the hair healthy and shining.

Will balayage hair blend if my natural hair isn’t highlighted?

Yes. Choose the shade whose root color matches your own hair. The darker root blends into your leave-out while the highlights add soft, sun-kissed dimension through the lengths β€” no bleach on your natural hair required.

Is your balayage hair really balayage, or ombrΓ©?

Our balayage is hand-painted, so the lighter tones are swept softly through the hair instead of changing color in one straight line like ombrΓ©. Each balayage listing includes a full-length photo so you can see exactly where the dark root ends and the highlights begin before you order.

How do I choose the right balayage shade?

Match the root of the hair to your natural color in daylight, not under indoor lighting. If you’re between two shades, go with the darker root β€” it blends more naturally. Still not sure? Call or text us a photo of your hair in natural light at 1-833-904-1267 and we’ll help you pick.

Can I color or bleach balayage hair?

Balayage hair has already been color-processed, so we don’t recommend bleaching or lifting it any lighter β€” that can cause dryness and breakage. You can safely deposit a darker shade or refresh the tone with a demi- or semi-permanent color. Please have any color work done by a licensed stylist.

Will my balayage color fade or turn brassy?

All colored hair fades a little over time. To keep your tones rich, wash with cool water, use sulfate-free, color-safe products, deep condition regularly, and always use a heat protectant. A purple or blue toning shampoo used occasionally helps keep lighter tones bright.

Is balayage hair available for express shipping?

Our balayage hair is made to order, so it isn’t available for express delivery. Please allow 5–7 business days for shipping.

How long will my extensions last?

With proper care, our extensions can last several months to a year or more. The secret is consistency β€” gentle washing, satin storage, and regular maintenance. See our full Hair Extension Care Guide for everything you need to keep your hair silky and long-lasting.

How do I care for my hair?

Wash with a sulfate-free shampoo and conditioner, store your hair in a satin bag when it’s not in use, sleep in a satin bonnet, and always use a heat protectant. Our complete Hair Extension Care Guide walks you through every step.

Do you offer local delivery?

Yes β€” we proudly offer local delivery throughout the Metro Detroit area. Learn more on our Metro Detroit Hair Delivery page.

How long does shipping take?

Your order is processed and shipped as quickly as possible so your hair arrives ready to glam. For current processing and delivery timeframes, please visit our Shipping & Returns page.

What is your return policy?

We want you to absolutely love your hair. For full details on returns and exchanges, please review our Shipping & Returns page, and feel free to reach out with any questions before you order.

Do you offer wholesale?

Absolutely. If you’re a stylist, salon owner, or reseller, reach out to us at 1-833-904-1267 for wholesale pricing built for your business.

How can I reach you?

We’d love to hear from you! Call or text 1-833-904-1267, or visit our Contact page and our team will get back to you as soon as we can.